Q1. Do you have MOQ (Minimum Order Quantity) Limit?
A: No, there is no MOQ (Minimum Order Quantity) limit. You can order as few as 1 piece (for samples) or any small quantity you need.
Q2. What about the Lead time?
A: Standard product lead time: Samples: 3-5 days, Bulk order: 3-5 weeks.Customized product lead time: 3-5weeks both for sample or bulk order.
Q3. How do you ship the goods? How about the Shipping time?
A: By air door to door (6-12 days): FEDEX, UPS or DHL, suitable for urgent small order.
By sea door to door (25-50 days): suitable for bulk order.
By sea to delivery port (20-35 days): Suitable for bulk order.
By Air to airport (3-5 days): Suitable for urgent heavy package.
Q4. What are your process of handling orders?
A: First, provide your needs or application, and then we will provide the solution and the corresponding quote. Secondly, confirm the order and pay the deposit,We will arrange production later.
Q5. Is it available to print my logo on the product?
A: Yes. For OEM Demand Just send us your logo and we will make a label for the product. For product with metal/aluminum case, logo silk-print on the case is available.
Q6: Does the BMS have low temperature charging disconnect?
A: Yes of course. Our BMS has low temperature protection and high temperature protection functions, which can prevent damage to the battery and extend battery life.
Low temp cut off protection (Charge): 0ºC ± 4ºC (32°F ± 39.2°F)
Low temp cut off protection (Discharge): -20ºC ± 4ºC (-4°F ± 39.2°F)
High-Temp cut off Protection: 55°C ± 3°C (131°F ± 37.4°F)