Q1: What is your minimum order quantity?
A: Our minimum order quantity is one set. (Please note: "one set" refers to the complete unit as defined in our specification sheet.)
Q2: Are you a trading company or a manufacturer?
A: We are a manufacturer located in China, with our own production factory in Henan.
Q3: What are your payment terms?
A: We require 30% T/T (telegraphic transfer) as a deposit. The remaining 70% balance should be paid before shipment.
Q4: Do you accept Made-in-China (MIC) Secured / Trade Guarantee orders?
A: Yes, absolutely. We are happy to use MIC's Secured Trading / Trade Guarantee service to confirm orders. m.made-in-china.com+1
Q5: Can you provide samples?
A: Yes, we can supply a sample order for testing and evaluation.
Q6: What is your delivery lead time?
A: For a sample order, we typically deliver within 3–5 days. For a mass production order, the lead time is usually 15–25 days, depending on the quantity.
Q7: Is the installation easy?
A: Yes. We will provide installation drawings and a user manual, and you can also have a video call with our technical team for guidance.
Q8: Can you customize the product for us?
A: Yes — we can customize logo, color, size, and other aspects per your requirements.
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